At C&G we help customers build outstanding customer care, encompassing cost-optimized spare-parts logistics. Using best practices, qualitative and quantitative analysis, we define the right measures for improvement, and help implement relevant measures for after-sales and in-service support – enabling our clients to achieve their long-term goals
HANDLING AFTER SALES SUPPORT CHALLENGES
In times of falling returns in the new-product business, excellent after-sales support is of special importance. Companies that can keep their customers for the long term with new service and maintenance concepts can improve their sales and profits.
Handling after sales support involves dealing with a range of issues: Spare parts planning, warranty enforcement, the correct ratio of planned vs. corrective maintenance, optimal inventory rotation, predicting demand for breakages, deciding which repairs to outsource, and how to integrate procurement into maintenance processes.